Your website is a crucial part of your business and requires care to make sure it continues to work well.
You’re busy running your business. Updating your website software and worrying about website security is probably the last thing on your list of priorities.
Let us take that nagging item off your to-do list. We will look after your website so you can focus on what you do best.
Three Levels of Protection
Not everyone has the same needs. That is why we offer three packages for you to choose from.
Maintain
Best for small sites where there are no plans to make regular updates or improvements, the Maintain Plan provides the bare-bones maintenance required to keep a website running and secure.
The Maintain Plan includes premium hosting, daily server-level backups, and monthly software updates, spam checks, and malware checks.
Any changes are made by you, and we are available by email to answer any questions you may have.
Grow
Need a few changes and tweaks each month, plus more assurance that your website is working properly when people visit?
That’s why we offer our Grow Plan: premium hosting, daily server-level backups, and monthly software updates, spam checks, and malware checks.
We are available by email to answer any questions, plus we will make up to 5 small website changes each month.
Accelerate
Our Accelerate Plan is for businesses that want to accelerate their growth with regular updates and top level security.
The Accelerate plan includes premium hosting; daily backups, both on server and offsite; weekly software updates, spam checks, and malware checks.
We are available for support by email and phone, and we will make up to 15 small changes each month.
Our Website Management Onboarding Process
Before we accept your website onto one of our Website Management Plans, we need to make sure that we have a thorough understanding of the tools and software used; the current state of the software; and any underlying problems that may need fixing.
01
Health Check
Websites are not all built in the same way, and sometimes the software used is out of date or broken. Our Website Management Health Check is designed to take a deeper look at your website, how it has been built, the plugins in use, security setup and more.
02
Health Check Report
After completing our Website Management Health Check, we’ll provide you with a report of our findings and any action points that we recommend taking care of. As part of the service, you get one hour of our time included, so we can use this towards resolving any issues that we’ve found.
03
Start Management Plan
Your site will now be migrated to our hosting (unless you opt out of hosting) and added to our Website Management schedule. You no longer need to worry about taking care of your site, and our support service will be available to you for as long as you stay on the Website Management Plan.
Is Your Website Protected?
The simple fact is that your website needs protecting and to be kept secure. If you’re like most business owners, you also likely need some help with making updates and to have someone to ask questions to if you need assistance.
You know how important it is that your website is visible and available to your target audience. We know how to keep it secure and running successfully for you. Together, we can make sure your website is ready for you to show the world your products or services.
Your website was likely designed by another company or even internally by you and your team. Before we can accept your website onto one of our Management Plans, we need to run a Website Management Health Check.
Our Website Management Health Check is designed to take a deeper look at your website, how it has been built, the plugins in use, security setup and more. We need to make sure that your website is healthy and in good order, so that we can then continue to help you manage the website on an ongoing basis.
After completing our Website Management Health Check, we’ll provide you with a report of our findings and any action points that we recommend taking care of. As part of the service, you get 1 hour of our time included, so we can use this towards resolving any issues that we’ve found.
Management Plan Packages
No Minimum Term – Cancel At Any Time
Note: If we built your site in the past 6 months, you probably don’t need a Website Management Health Check.
Website Management Health Check: $297
All sites begin with an onboarding process, which includes a comprehensive health check and up to one hour of our time to resolve any issues identified.
Your Website Management Health Check includes:
Design & Construction Analysis
Issues / Problems Audit
Performance Testing
Website Security Review
PDF Report supplied with action points
Up to 1 Hour of our time to resolve any issues found
Choose the plan that works for you
Maintain
* Not suitable for Membership and eCommerce Sites
$37per month
Email Support
Small ChangesNot included
Premium Hosting with Kinsta
(optional)
Core Updates
Monthly
Plugin Updates
Monthly
Website Backup
Daily On ServerDaily Off Site
File Backup
Daily
Security Monitoring
Monthly
Uptime Monitoring
Monthly
Database Optimization
Monthly
Empty Trash
Monthly
Link Scan and Fixing
Monthly
Malware Scan
Monthly
Performance Scan
Monthly
SPAM clean up
Monthly
Manual Website Check
after Updates
Grow
* Suitable for Membership and eCommerce Sites
$97per month
Email Support
Small Changes
5 per month
Premium Hosting with Kinsta
(optional)
Core Updates
Monthly
Plugin Updates
Monthly
Website Backup
Daily On ServerDaily Off Site
File Backup
Daily
Security Monitoring
Monthly
Uptime Monitoring
Monthly
Database Optimization
Monthly
Empty Trash
Monthly
Link Scan and Fixing
Monthly
Malware Scan
Monthly
Performance Scan
Monthly
SPAM clean up
Monthly
Manual Website Check
after Updates
Accelerate
* Suitable for Membership and eCommerce Sites
$197per month
Phone and Email Support
Small Changes
15 per month
Premium Hosting with Kinsta
(optional)
Core Updates
Weekly
Plugin Updates
Weekly
Website Backup
Daily On Server
Daily Off Site
File Backup
Daily
Security Monitoring
Daily
Uptime Monitoring
Daily
Database Optimization
Weekly
Empty Trash
Weekly
Link Scan and Fixing
Weekly
Malware Scan
Weekly
Performance Scan
Weekly
SPAM clean up
Weekly
Manual Website Check
after Updates
Frequently Asked Questions
How long does it take to set up my Website Management Plan?
Once you sign up and provide login details, we’ll have your Website Health Check scheduled within 1-2 business days. We will also have a kick off meeting with you, to make sure that we understand your needs.
Will you manage my WordPress membership website?
Absolutely. You will need to choose our Grow Plan or Accelerate plan, because membership websites take more resources for us to manage, test and keep running smoothly.
I am happy with my hosting. Will I get a discount if I don’t move to Kinsta?
We purchase our hosting in blocks, so that we can include hosting in our plans. Like with our premium plugins, we will be charged even if you do not use the hosting. Because of this, there is no discount for not using our Kinsta hosting.
What happens if my website goes down, is hacked, breaks, etc.?
Our Website Management Plans are preventative care, so we do our best to prevent anything from happening. However in the event that your website has a major issue, we will be there communicating with the web hosting company on your behalf.
We do not make guarantees that your website will not be hacked, but we will do everything within our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
What is considered a “Small Change” and how long do they take?
To request a small change, you simply send an email to our support desk with the specific change you want done, and we will schedule it in. It will usually be completed within 2 business days.
Examples of a small change include:
Adding a new page of content that you provide
Adding a video link to a page
Fixing typos or update details that have changed
Editing or deleting an existing page
Modifying a newsletter subscription form
Adding, removing, or changing a user account
Adding, editing, or deleting a product on your eCommerce site
Creating a download button for a downloadable file
Adding, editing or deleting a blog post with content that you provide
Replacing an image with a new one that you provide
Small changes do not include requests for new features to your website involving installing a new plugin, designing a new page, creation of content, or graphic design.
Do monthly time and changes roll over?
Each month, we reserve your place in our queue and resources. Because of this, monthly time and changes do not roll over.
What if I need more support time?
If you have a change or task that will need more than your included small changes, we will submit a quote for you to approve separately from your plan.
How do strategy calls work?
You jump onto our online calendar system and book an hour that works for you.
During the call, we can talk through any questions you have, issues you are trying to solve, do a little bit of training, or even show you how to make a site change that you may be struggling with.
Zoom videoconferencing is our preferred medium, so that we can see each other and do screen shares if needed, but we can also do these calls by phone.
Can I really cancel at any time?
Absolutely. We are all about a positive relationship with you and your website, so we would be sad to see you go, but we know financial needs weigh on many decisions and don’t want to lock anyone in.
Request a cancellation via email and we will immediately stop the next payment.
You didn’t build my website. Can I still sign up for a Website Management Plan?
For sure. Our first activity will be to conduct a Website Health Check. This will make sure that we understand how your site was built, and identify any problems that will need to be fixed.
Our Website Management Health Check is designed to take a deeper look at your website, how it has been built, the plugins in use, security setup and more.
Why are there so many updates?
Sometimes it can seem like there are software updates every second day.
This is a good thing because as popular as websites are with business owners like you, they are equally popular for hackers to try and get into sites. That is why regularly updating is the single best way to ensure you are protected.
Plus, as new technology and web services are released, you want to make sure that your website can take advantage of the improvements.
What information will you need from me?
Once you have signed up, we will ask you to fill out a form with your website administrator login, as well as login details for your host. We will also schedule a call with you, to talk through anything else we might need.
