Frequently Asked Questions

Some questions we’ve been asked

Are you using HighLevel?


The Impact Automator is a custom built version of HighLevel, focussing on the needs of coaches, consultants, and course creators.

The HighLevel team supports over 10,000 private-label customers, and we’ve partnered with them directly for our specific client needs.

That means you have:

our industry expertise

our technology expertise

our support

our passion

our partnership

If you would prefer to use the generic HighLevel platform, you can still get our starter funnels, sites, and automations. You will not, however, be integrated with our support – it will be an entirely DIY platform for you. If that is what you would prefer, you can sign up here: GoHighLevel

Why should I move from my existing CRM?

The Impact Automator is a powerful, all-in-one business automation platform for purpose-driven coaches and consultants. It comes pre-loaded with easy to customise solutions for your online tech requirements.

When you move to The Impact Automator, you can reduce your costs and simplify your business. The Impact Automator brings all your sales, marketing, business processes, and online courses into a single platform.

It includes:

Automated Appointment Booking

Surveys and Forms

Workflow Automations

Online Courses and Memberships

Marketing Automation

Sales Automation

Website and Landing Page Builder

Sales Funnels and Pipelines

Email Marketing

2-Way SMS Marketing

Reputation Management

Tracking and Analytics

Social Media Management

Can I accept payments through The Impact Automator?

Yes! The Impact Automator is fully integrated with Stripe and PayPal, making receiving payments a breeze.

Your payment portals are under your control – we don’t get access to them as part of The Impact Automator.

What do you mean by “unlimited”?

“Unlimited” means “unlimited”. Unlike other business tools, we don’t have limits on users, pages, or courses. You can amplify your impact with:

unlimited contacts

unlimited calendars

unlimited users

unlimited online courses

unlimited landing pages

unlimited forms

The only thing you will pay extra for is if you send thousands of messages a month (see the next question for more information).

How many emails, text messages, and calls do I get?

Every month, you get a monthly credit of $15.

This gives you approximately 1,000 texts, 14,000 emails, or 1,000 minutes in calls.

If you need more than this in a month, you can purchase extra credits as required.

How do I move from my current email marketing platform?

All you have to do is export your current subscriber list to a CSV file. Then go to The Impact Automator and easily import all of your contacts.

Don’t worry, we have video tutorials to help you get The Impact Automator set up, or you can ask us to do it for you. Because every business will be different, we quote the cost of this service individually.

What kind of support can I get?

We have a full support portal inside the platform, with video instructions that you can access at any time.

We offer a chat function and an email support ticket system. We are based outside of Sydney, Australia, and our office hours are Monday – Friday 9am-4:30pm (excluding weekends and public holidays).

Can I really cancel at any time?

Absolutely. We are all about a positive relationship with you and your business. We would be sad to see you go, but we know business needs vary and don’t want to lock anyone in.

What if I want to talk to someone before I sign up?

Let’s chat! Just click here to book an appointment in Alison’s calendar.